Medisoft 11 Service Pack 3 (SP3) :: The 'NPI Ready Update' :: Details & Download

[MichaelF]

Medisoft 11 :: Service Pack 3
SP3 Update
'The NPI Ready Update for Medisoft 11'
Microwize Released March 13, 2007

As usual, run a backup before proceeding with this update.

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- How can I tell what version / service pack I currrently have installed before downloading this Service Pack?

- Simple. Open your Medisoft 11 & go to the 'Help' menu. Select 'About NDCMedisoft'. In the subsequent screen, you'll see 'Version 11' or 'Version 11 SP1' or SP2. If you see 'Version 11 SP3', please disregard this download & article.

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Download & Installation Details:
It is crucial that this particular service pack be installed & implemented correctly.
Unlike any other previous Medisoft Service Packs, Service Pack 3 has a lot of configuration & additional installation tasks that MUST be completed.

To ensure a successful implementation of SP3, we've created an instructional video to walk you through step-by-step of the SP3 implementation.
To take advantage of this instructional video, we highly recommend using Download Option A below.

** Make sure to run the instructional video on a computer with speakers as it has audio commentary on each step.

DOWNLOAD OPTIONS:

Option A: (Highly Recommended! Use this method for a successful implementation of SP3!)

Please select one of the following:

• Click here to watch the SP3 Implementation Tutorial online in your web browser.
• Click here to download a self-running version of our SP3 Implementation Tutorial Video which can be played later.
  
  The tutorial video contains direct links for the SP3 installer downloads embedded in it so there's no need to continue with downloading the updates below.

Option B: (Alternative method without instructional video)

• Click here to download the Medisoft 11 SP3 installer without instructional video.
• Click here to download the Office Hours Professional SP3 installer without instructional video (only needed if you purchased the Professional version of Office Hours Scheduler. If you use the standard Office Hours which came with Medisoft, don't download this as your Office Hours update is included with the Medisoft 11 SP3 update above).
• Again, we HIGHLY recommend updating via Option A for a successful implementation!

CMS Invalid Character Utility: (Only download this here if you chose Option B above. The tutorial video in Option A has a link to download this utility at the appropriate step in the implementation process)

After the completion of your Medisoft 11 SP3 installation, you'll want to run this utility to avoid 'Access Violation' errors while running various reports.
Detailed instructions on how to run this utility are attached to this post as an Adobe PDF file.

• Click here to download the CMS Invalid Character Utility now.
• Click here to download step-by-step documentation detailing the usage of this utility

WHAT'S NEW IN MEDISOFT 11 SP3?
Below is a list of the items addressed in Medisoft 11 Service Pack 3.
This list can also be found in the attached Adobe PDF file at the bottom of this post:

The following issues were fixed in Medisoft Version 11 Service Pack 3:

1. Electronic Statement Summary Reports would not print.

2. Error: “Field The_Count not found” when converting data to Version 11.

3. Ambulance fields would not save in Medisoft Advanced. Custom case data will now save in advanced, but you do not have the ability to design custom case data. The design is still Network Professional only.

4. CMSFILE and CMS11 print image formats were added.

5. Group NPI Number was added to the Provider Class screen.

6. Work Administrator security flaw. (Displayed user names and passwords in certain circumstances.)

7. NPI Number Validation was added.

8. Quick Statements would not print unless the statement number range was manually removed.

9. Previously released version of File Maintenance was included in SP3.

10. Claim forms pulled Case Facility instead of Transaction Facility. Now pull Transaction Facility.

11. Cancelled Appointments were printing on default Superbill format.

12. Procedure/Staff List contained 2 date stamps.

13. Quick Ledger would not open properly from within Transaction Entry.

14. Appointment list report in office hours displaying incorrect provider.

15. Invalid Credit Card Authorization message within Transaction Entry.

16. Provider Class and User Entry added to Medisoft Basic.

If you encounter issues installing this Service Pack & have a support contract with Microwize, please call our support department.


Otherwise, you can also reply to this thread.

[xyberspam]

Has anyone else had problems with the help menu being broken?

[Microwize Staff]

Originally Posted by xyberspam

Has anyone else had problems with the help menu being broken?

Which help menu are you referring to?
What do you mean by 'broken'?

[xyberspam]

The help menu in Medisoft Network Professional is no longer working. Help by pressing F1 doesn't work along with choosing help from the main menu. Additional items in the help menu that don't work: "Getting Started," "Upgraders from Doc," "Register Program."

[Microwize Staff]

Originally Posted by xyberspam

The help menu in Medisoft Network Professional is no longer working. Help by pressing F1 doesn't work along with choosing help from the main menu. Additional items in the help menu that don't work: "Getting Started," "Upgraders from Doc," "Register Program."

Is it only on 1 computer, or all? How about on your server?

Someone else here suggests right-clicking on any menu, click Customize, then reset your main menu.

Let us know what happens.

[xyberspam]

I've tried resettting the menu, and it seems to only be on the server, local installations don't seem to have the issue.

[Microwize Staff]

Originally Posted by xyberspam

I've tried resettting the menu, and it seems to only be on the server, local installations don't seem to have the issue.

If it's only the server, can't you just access the help from another station?
I know that this isn't a solution, but it'll need to be a workaround until we hear more about this issue.

[xyberspam]

Yeah, we don't really use the help much, but inevitably the one time it's not working the doctor tries to use it. =) Thanks for the assistance.

[GwenAnderson]

My version of Medisoft 11 Service Pack # did not completely download. How do I get it to complete its download?

[MichaelF]

Not sure what you mean by 'didn't completely download'.
If the download was incomplete, you can certainly try redownloading.

If you meant that your Medisoft 11 still doesn't show SP3 when it is launched, try reinstalling it & select Custom, not Express for the installation type. Make sure it is being installed to the current Medisoft Install directory.